Remind service disruption for Verizon Wireless customers

What’s happening

Starting on Monday, January 28, text notifications will be ending for Verizon Wireless customers who use the free Remind service.

If you communicate with your class on Remind: People who normally get your Remind messages as texts may no longer receive them.

If you have Verizon Wireless as your phone carrier: You’ll no longer receive Remind text notifications. To get messages, you’ll need to turn on smartphone or email notifications instead.

Why the Verizon fee affects free text messaging on Remind

To offer our text messaging service free of charge, Remind has always paid for each text that users receive or send. Now, Verizon is charging Remind an additional fee intended for companies that send spam over its network.

Your Remind messages aren’t spam, but that hasn’t helped resolve the issue with Verizon. The fee will increase our cost of supporting text messaging to at least 11 times our current cost—forcing us to end free Remind text messaging for the more than 7 million students, parents, and educators who have Verizon Wireless as their carrier.

What you can do

IMPORTANT: If you have a phone plan with Verizon Wireless, click here first to make sure you can still receive Remind messages on the app or by email after January 28. We need your help to keep Remind text messaging free for educators, students, and parents. Keep reading for how you can contact Verizon and ask them to #ReverseTheFee.

Call Verizon Wireless

If there’s one thing we know, it’s the power of communication.

If Remind’s made a positive impact on how you teach or learn, please call Verizon and ask them to #ReverseTheFee.

Verizon Customer Service: 1-800-922-0204

Spread the word on social media

Let Verizon know that you’re asking them to #ReverseTheFee on Remind—and share how you’ve used in Remind in your classroom and community, because your messages are #NotSpam.

Tweet @verizon

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